You’ve closed the deal and your client is on their way to moving into their dream home. It may seem like the hardest part is over and while for some that may be true, there’s much more to be done before they can settle into their new place.
What they thought would be the only part they’d need their agent for might be complete, but it’s important to let your client know you’re still there for them every step of the way. ERA Moves makes it easy to do that.
ERA Moves is a service that’s free to both you and your clients and helps keep that agent-client relationship strong by offering them deals that will be useful to them throughout their big move.
If enrolled, your client will receive offers from companies that can assist with the moving process via custom emails that appear to come directly from their favorite agent – you!
If you’ve ever gone through the moving process yourself, you know there’s so much to get done aside from moving furniture from one house to another, though there are offers for discounts on that, too. A junk pick-up service may need to be scheduled. A storage unit and moving truck will need to be rented. Several trips to local home improvement stores will likely need to be made. And, of course, dinner will need to be ordered. Pizza coupons for the win! ERA Moves sends discounts for those services directly to your client through emails branded to you, which keeps you – their trusted agent – top of mind until they need you again in the future.
Another tedious part of moving: those dreaded “switchover” calls to the water company, power and cable companies. If you’ve ever placed those calls yourself, you know they’re that bad. Waiting way too long just hoping to get an actual human on the phone just so you can get your basic needs fulfilled. Your time can be much better spent, and so can your clients, which is why ERA Moves wants to help with this portion of the move, too. Did you know the average homeowner spends five hours and makes seven phone calls just changing their utilities and home services? ERA Moves offers them a free concierge service to help accomplish all of that in a single phone call that takes only 20 minutes, on average. And again, you’re branded as the expert the entire time so your client knows you’ve stuck with them through the next step.
In addition to being free, ERA Moves is also safe and secure. Your client’s information is pulled directly from DASH and remains confidential, which means it will never be shared with any of the advertisers participating in the program.
To enroll your client in the free service, take the following steps:
1. Enter https://customer.mooveguru.com in your browser.
2. Login with the appropriate credentials
3. Click on “Contacts” in the menu on the left side.
4. Click on “+Create Contact” in the top right corner.
5. Enter the required information and click “Create Contact.” Important: Don’t forget to select the agent to which that specific contact is assigned. That’s how ERA Moves will know which agent the emails will need to be branded to so the client sees that familiar face they’re expecting at the bottom of their emails.
And of course, the move won’t last forever (though it may feel like it!), but the discounts will be for those enrolled in the Customer For Life program. Your clients will continue to receive
money-saving offers directly from you. We know no one likes clutter in their inbox, so we’ll be sure to make sure the discounts stay relevant and useful. The offers will always be home-related or from local businesses and will be seasonally appropriate to keep the savings going all year.
The relationships agents build with their clients throughout the selling and buying processes are unique, and it’s important that agents continue to nurture those relationships once the sale is complete. Let ERA Moves make that effortless for both of you.
